08:00
Guest Arrival, Lucky Draw Coupon Collection, Breakfast & Networking
09:00
Opening Remarks & Host Venue Welcome
09:15
The Connected Guest Journey
09:15
How Every Guest Experience starts with a Life Changed
09:20
Keynote: The AI Revolution Is Here. Is Your Hotel Ready?
09:35
Connected Systems in Action: What the Guest Actually Experiences When Systems Work
09:55
The SaaSpocalypse: What Happens When AI Kills Your Software Stack
10:15
Designing the Guest Touchpoint: Who Really Owns the Experience?
10:40
Morning Coffee & Networking - Sponsored by Discover Network and Diners Club International
11:00
Resort Leadership Perspective: The Operational Reality of Technology - What Actually Works for Your Hotel and Your Guests
11:10
The Intelligent Hotel: In-Room Experience, Wellness & Sustainability as a Guest Experience Standard
11:35
Who Answers First Wins: Rethinking the Guest Experience in the Age of AI
11:45
Curated 1-2-1 Meetings (4 meeting slots) - Block A
12:50
Networking Lunch & Meeting Peers & Sponsors
13:30
The Continuity Gap: Why Guest Experience Breaks Between Systems, Teams and Touchpoints
13:40
Curated 1-2-1 Meetings (4 meeting slots) - Block B
14:50
Leadership Perspective: The Revenue Experience Tension - Where Does Your Hotel Draw the Line?
15:00
Panel: Revenue Marries Guest Experience: Profit Models Guests Can Actually Feel
15:30
Afternoon Coffee & Networking - Sponsored by Discover Network and Diners Club International
15:50
From Loyalty Programme to Guest Relationship: Using Loyalty Intelligence Across the Guest Journey
16:00
Winning the Booking: Turning High-Value Guest Emails into Revenue
16:10
Leadership Perspective: From OTA Dependency to Direct Confidence - The Future of Hotel Distribution
16:20
Panel: Winning Guests Without Losing Margin - Brand, Distribution & Loyalty in a Direct-Booking World
16:45
C-LEVEL PANEL - Guest Experience as a Board-Level Mandate: Making the Case at the Top
17:15
Closing Speech, Prize Distribution & Networking Drinks
17:30
Live Music & Networking Reception continues
